… The Commission notified the Director-General of the Department of Health of its intention to conduct an investigation on 1 September 1999
The Department of Health engaged a consultant to review the health service [NSW Government Medical Office of HealthQuest] in light of the Commission's reference. The Commission received a copy of the consultant's report on 14 April 2000 .
The Report confirmed the concerns raised by complainants. (See Health Care Complaints Committee letter September 1999)